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Q. I did not
purchase the Software Maintenance, can I still get
support?
A. Our ScreenSafe software is very dependable, but
issues may arise that require support. We offer
online answers to most situations you may encounter,
however, we do recommend adding our Maintenance
Support Package for more personal service and
continuous software updates during the duration of
the Maintenance Support Package.
Q. What is the best way to get support?
A. Accessing our Help File is the fastest way to get
answers. The Online Help also has the most
accurate information. An email to
Support@MobilePCManager.com
is routed directly to Tier 2 support which is often
available into the evening. Our telephone help desk
is staffed during normal business hours.
Q. Can I reinstall the software to try to fix a
problem?
A. As long as you have not re-installed your OS or
Formatted your Hard Drive you will be able to
reinstall the software without requiring a Key Reset
from Support. If you have changed either of
these you will need to contact support.
Q. I had a virus and had to reformat my computer,
how do I reinstall the ScreenSafe software?
A. You will need to contact
Support@MobilePCManager.com
with your Customer Account ID to request a License Key
Reset.
Q. Will ScreenSafe install on an Apple Computer?
A. No, ScreenSafe requires Windows Operating System
(Windows 2000, Windows XP, Windows Vista, or Windows
7).
