Support – FAQ

Q 1. What is the best way to get support?

A. Accessing our File FAQs is the fastest way to get answers.  This Online Help also has the most accurate information. An email to is routed directly to Tier 2 support which will contact you either via email or a phone call. Our telephone help desk is staffed during normal business hours.

Q 2. Can I reinstall the software to try to fix a problem?

A. As long as you have not re-installed your operating system or formatted your hard drive you will be able to reinstall the software without requiring a key reset from Support. If you have changed either of these you will need to contact support.

Q 3. I had a virus and had to reformat my computer, how do I reinstall the ScreenSafe software?

A. You will need to contact with your Customer Account ID to request a License Key Reset.

Q 4. Will ScreenSafe install on an Apple Computer?

A. No, ScreenSafe requires Windows Operating System (Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8 or Windows 10).